Refund policy

REFUND & RETURN POLICY

At RazLeather, we take great pride in the quality and craftsmanship of every item we make. Because all our products are custom made to your exact measurements and specifications, please read our return policy carefully.

Custom Made Items: Since every item is made specifically for you, we do not accept returns or exchanges for custom orders unless the item has a manufacturing defect or arrives damaged.

We Accept Returns/Exchanges If:

• The item has a clear manufacturing defect
• The item was damaged during shipping
• The wrong item was sent to you
• The item significantly differs from what was described

We Do Not Accept Returns For:

• Change of mind
• Incorrect measurements provided by the customer
• Minor color variations due to photography or screen differences
• Items that have been worn, washed, or altered

If There Is A Problem: Contact us within 7 days of receiving your order at Razcomsolution9@gmail.com with:

• Your order number
• Photos of the issue
• Description of the problem

We will review your case and offer one of the following solutions:

• Free alteration or repair
• Replacement item
• Partial or full refund (at our discretion)

Fit Guarantee: We stand behind our craftsmanship. If your item does not fit due to a production error on our part, we will remake it free of charge. We are committed to making sure you love your RazLeather piece.

Refund Processing: Approved refunds are processed within 5–10 business days back to your original payment method.