Q: How long does delivery take? A: All our items are handcrafted to order. Production takes 3–7 business days, and shipping via DHL/FedEx takes 5–10 business days. Total delivery time is 10–17 business days from order date.
Q: How do I provide my measurements? A: After placing your order you will receive an email asking for your measurements. You can also add your measurements in the notes section at checkout. We will send you a measurement guide to make it easy.
Q: What leather do you use? A: We use genuine premium grade leather sourced from trusted suppliers. All our leather is carefully selected for quality, durability, and appearance.
Q: Can I request custom colors or designs? A: Yes! We love custom requests. Contact us at flezbuz.llc@gmail.com before placing your order and we will discuss your requirements and provide a custom quote.
Q: What if my item doesn't fit? A: If your item does not fit due to a production error on our part, we will remake it free of charge. If the issue is due to incorrect measurements provided by you, we offer alterations at a small cost.
Q: Can I cancel my order? A: Orders can be cancelled within 24 hours of placement. After production has begun we are unable to cancel orders as the leather has already been cut and work has started.
Q: Do you ship worldwide? A: Yes! We ship worldwide via DHL Express and FedEx International. Shipping rates and times vary by location.
Q: Will I have to pay customs or import duties? A: Customs duties and import taxes vary by country. Customers are responsible for any duties charged by their local customs authority. We recommend checking your country's import regulations before ordering.
Q: How do I track my order? A: Once your order is dispatched you will receive an email with your DHL or FedEx tracking number. You can track your package in real time on the DHL or FedEx website.
Q: Can I pay in installments? A: Yes! We offer Shop Pay Installments which lets you split your payment into 4 equal payments with zero interest. Simply select Shop Pay at checkout.
Q: How do I contact you? A: You can reach us at: Email: Razcomsolution9@gmail.com Phone: +1 773 290-7641 We respond to all messages within 24 hours.