TRACK YOUR ORDER
Where Is My Order?
Thank you for shopping with RazLeather! Every piece is handcrafted to order and shipped with love from our artisan workshop directly to your door.
Step 1 — Check Your Email Once your order is dispatched you will receive a shipping confirmation email containing:
- Your DHL or FedEx tracking number
- Estimated delivery date
- A direct link to track your package
Please check your spam/junk folder if you do not see the email in your inbox.
Step 2 — Track Your Package
Use your tracking number on one of the links below:
🔵 Tracking via DHL: https://www.dhl.com/us-en/home/tracking.html
🟠 Tracking via FedEx: https://www.fedex.com/en-us/tracking.html
Simply enter your tracking number in the search box and click Track.
Estimated Delivery Times:
| Stage | Time |
|---|---|
| Order Confirmation | Immediate |
| Production (handcrafting) | 3–7 business days |
| Dispatch Notification | Email sent same day as dispatch |
| Shipping via DHL/FedEx | 5–10 business days |
| Total Delivery Time | 10–17 business days |
Order Status Guide:
✅ Order Confirmed — We have received your order and it is queued for production. ✂️ In Production — Our artisans are handcrafting your leather piece to your measurements. 📦 Dispatched — Your order has been shipped and is on its way to you. 🚚 Out for Delivery — Your package is with the local courier and will be delivered today. ✅ Delivered — Your order has been delivered. Enjoy your RazLeather piece!
Haven't Received Your Tracking Number?
If it has been more than 7 business days since your order and you have not received a tracking number, please contact us:
📧 Email: Razcomsolution9@gmail.com 📞 Phone: +1 (773) 290-7641
Please include your order number in your message and we will update you immediately.
Delivery Issues?
If your package shows as delivered but you have not received it:
- Check with neighbors or building reception
- Check all entry points of your property
- Wait 24 hours as couriers sometimes mark items early
- Contact us at Razcomsolution9@gmail.com if still not received after 24 hours
We will work with DHL/FedEx to locate your package and resolve the issue as quickly as possible.
Customs & Import Duties: International orders may be subject to customs clearance. This can occasionally add 1–3 business days to delivery. Customers are responsible for any customs duties or import taxes charged by their local authority.